Toyota Customer Care has previously been 5 times in a row is ranked top three in this event. TAM has also been awarded Best OCR (Owner Contact Report) from Toyota Motor Corporation (TMC) in 2007, 2009, 2010 and 2011, as a worldwide distributor of Toyota, which has made the handling of 'feedback' customers well.
TOYOTA again awarded first place in the Champions 'The 8th Call Center Award 2012', which was held on Thursday (8/3) for the automotive category. Thanks to our best efforts in providing the best service for its customers.
Call Center Award event was first held in 2004 with participants some of the leading companies in Indonesia. In practical terms entering the eighth year, the Call Center Award assessing 3 aspects of assessment, namely: 'Access, System & Procedure and the People.
In the assessment of this Toyota exceeded 82.733 achievement for all three of these aspects and was awarded first place.
"This award is a passion for us to continue our efforts in providing the best for customers," said Vice President Director of Toyota Motor, Hideyuki Imai.
This award has become Toyota's appreciation for the efforts to always try to listen with your heart, voice and 'feedback' from customers.
Toyota wants customers to understand that it is not difficult to communicate with the Toyota, both to convey the 'feedback', suggestions, or ask for tips on caring for the vehicle.
Toyota provides a variety of means of communication to customers, among others, by email and certainly call center or the Toyota Customer Care.
